It is currently much busier than usual. Read here how we deal with this.

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CoinCopy Financial Publishing measures regarding the coronavirus (COVID-19)

Due to the global COVID-19 outbreak, CoinCopy Financial Publishing is currently making adjustments to its staff.

CoinCopy Financial Publishing has taken the necessary measures to prevent the spread of the coronavirus. The health of our colleagues and of the people in their environment is extremely important to us. That is why all of our employees are currently working from home, including our entire customer support representatives.

We still try to help our customers as well as possible, but we have to take a few measures to do so. We try to continue our customer service as much as possible but are aware that due to these measures our service might be different than you are used to from us. We ask for your understanding.

We have taken the following measures to help prevent the spread of the coronavirus:

Performance of our Products & Services

Our investment experts are monitoring the situation surrounding the coronavirus and what this does to our open positions. If necessary, they intervene and they adjust the investment mix in our investment portfolios. A comforting thought.

we care about the health and safety of our employees

Following the guidelines of the Dutch National Institute for Public Health and the Environment (RIVM), our entire team is working from home and measures have been taken to remain fully operational remotely.

Waiting time customer support

Due to increased volatility, our Customer Support is receiving an unusual amount of questions. As a result, the waiting times are longer than you are used to from us. We apologize for the inconvenience.

What will you notice?

Our team of very dedicated employees will do everything they can to process your request as quickly as possible. 

Thank you for your patience and understanding – virtues we encourage for all of us during this challenging and uncertain time. 

Furthermore, we naturally wish you health for you and your loved ones!

With kind regards,

Matt Brinn
Publisher, CoinCopy Financial Publishing

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We strive for 100% customer satisfaction. If we fell short, please tell us more so we can address your concerns.

If you do not wish to address your concerns here, you can contact Emily, our head of Customer Care, directly at [email protected].

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