This policy applies to information we collect:
- On this Site;
- In email, text, and other electronic messages between you and this Site;
- Through mobile and desktop applications you download from this Site, which provide dedicated non-browser-based interaction between you and this Site.
- When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.
AGREEMENT TO BE BOUND
COLLECTION OF YOUR PERSONAL INFORMATION
We collect information from you when, visit our Site, register on our Site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, open a support ticket or enter information on our Site.
We collect both personally-identifiable information or personal data and non-personally-identifiable information from you. Often, you choose what information to provide to us, but, sometimes, we may require certain information for you to use and for us to provide the Services. Specifically, we collect the following:
Registration & Account Set Up collected via the Site. In order to register you as a Customer, provide you with support, process your transactions, or allow you to participate in a contest, we will collect personal data, which may include your full name; telephone number; and email address. We may also collect a user name and password.
Automated Information. CoinCopy automatically receives and records information from each User’s browser or your mobile device when you visit the Site or use certain other Services, such as your IP address in an anonymized fashion or unique device identifier, cookies and data about which pages you visit in order to allow us to operate and provide the Services, and data about the type of device you use to connect to our Services and/or Site. This information is stored in log files and is collected automatically. We may combine this information from your browser or your mobile device with other information that we or our partners collect about you, including across devices. This information is used to prevent fraud and to keep the Services secure, to analyze and understand how the Services work for our Users, and to provide advertising, including across your devices, and a more personalized experience for members and visitors.
We may also automatically collect device-specific information when you access or use our Services. This information may include information such as the hardware model, operating system information, app version, app usage and debugging information, browser information, IP address, and device identifiers.
Location Information. We may collect information about your use of the Services for advertising, analytics, to serve content and to protect the Services, including your IP address, browser information (including referrers), device information (such as iOS IDFA, IDFV for limited non-advertising purposes, Android AAID, and, when enabled by you, location information provided by your device). We may obtain location information from your IP address. Certain non-precise location services, such as for security and localized policies based on your IP address or submitted address, are critical for the site to function. We will only share your geo-location details with third parties (like our mapping, payments, or, to the extent applicable, advertising providers) in order to provide you with the Services.
Analytics Information. We use data analytics to ensure site functionality and improve the Services. We do not link the information we store within the analytics software to any personally identifiable information that you submit.
USE OF YOUR PERSONAL INFORMATION
We may use your personally-identifiable information to:
- Provide and improve customer service administration;
- Personalize your User experience on the Site;
- Contact Users via e-mail or telephone;
- Respond to inquiries, and/or other requests or questions;
- Send company news, updates and other related info via our mailing list;
- Bill accounts and maintain payment records;
- Understand user needs regarding products and Services;
- Develop and provide our Site and Services for our users;
- Allow users to access limited-entry areas of the Site;
- Deliver targeted advertisement and offers from the Site and third parties;
- Comply with any applicable law, regulation, legal process or government request;
- Identify and resolve technical problems concerning the Site; and
- Facilitate registration for and use of our Services.
We may use your non-personally identifiable information to:
- Create traffic statistics for our Site;
- Create User statistics for our Services;
- Improve customer service;
- To personalize your User experience.
CoinCopy gives you the choice of providing, editing or removing certain information, as well as choices about how we contact you. You may change or correct your information by contacting our support team. You can also request the deletion of the personal information by emailing our support team.
Depending on your location, you may also have certain additional rights with respect to your information, such as: (i) data access and portability; (ii) data correction; (iii) data deletion (including the right to have CoinCopy delete your personal information, except information we are required to retain); and (iv) withdrawal of consent or objection to processing (including, in limited circumstances, the right to ask CoinCopy to stop processing your personal data, with some exceptions).
You may also control the receipt of certain types of communications from CoinCopy. CoinCopy may send you messages about the Services or your activity. Some of these messages are required, service-related messages for Users (such as transactional messages or legal notices). Other messages are not required, such as newsletters. You can choose unsubscribe from these messages by clicking the unsubscribe link in our emails.
If you no longer wish to use the Services or receive service-related messages (except for legally required notices), then you may close your account by sending our support team an email.
SHARING INFORMATION WITH THIRD PARTIES
CoinCopy does not sell, rent or lease its customer lists to third parties. However, CoinCopy may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or provided marketing services. For example, we share data with our Site administrator, and Google Analytics, Facebook and Google Remarketing, whose services we utilize for marketing purposes. All such third parties are prohibited from using your personal information except to provide these services to CoinCopy and they are required to maintain the confidentiality of your information.
CoinCopy may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on CoinCopy or the site; (b) protect and defend the rights or property of CoinCopy; and/or (c) act under exigent circumstances to protect the personal safety of users of CoinCopy, or the public.
If we hire other companies to provide some Services on our behalf, then we will only provide those companies the personal information they need for the Identified Purposes, and we will limit their right to use and further disclose your personal information as appropriate in the course of their work for us.
If CoinCopy should ever file for bankruptcy, or become insolvent, or be acquired by a third party, or merge with a third party, or sell all or part of its assets, or transfer substantially all or part of its relevant assets to a third party, then CoinCopy is entitled to share the personal information and all other information you have provided through the products and service to potential and subsequent business and merger partners.
AUTOMATICALLY COLLECTED INFORMATION
Information about your computer hardware and software may be automatically collected by CoinCopy. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the CoinCopy’s Site.
There are two broad categories of cookies:
– First party cookies, served directly by CoinCopy to your computer. These cookies are used only by the website operator to recognize your computer when it revisits that site.
– Third party cookies, served by a service provider on behalf of CoinCopy We use third party cookies for website analytics and tracking purposes.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you register with CoinCopy site or services, a cookie helps CoinCopy to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same CoinCopy website, the information you previously provided can be retrieved, so you can easily use the CoinCopy Services.
- Help remember and process the items on the checkout page;
- Understand and save user’s preferences for future visits;
- Keep track of advertisements;
- Help us gather feedback to constantly improve our Site and better service our members;
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
How to control or delete Cookies. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We advise you to look into your browser’s Help menu to learn the correct way to modify how your browser handles cookies. For more information about cookies and how to disable them, see www.allaboutcookies.org.
If you choose to decline cookies, you may not be able to fully experience the interactive features of the Services or Site you visit.
SECURITY OF YOUR PERSONAL INFORMATION
CoinCopy secures your personal information from unauthorized access, use, or disclosure.
Our Site is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our Site as safe as possible. In addition we use regular Malware Scanning.
We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, access to your data is restricted to need-to-access individuals.
We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed. Please note that non-encrypted communication using email is not secure. Thus, we cannot guarantee data security in email communication.
Your information will be transferred to and processed via servers. By using the Site, you consent to any such transfer of information outside of your country.
The United States, European Economic Area (“EEA”) Member States, and other countries all have different laws. When your information is moved from your home country to another country, the laws and rules that protect your personal information in the country to which your information is transferred may be different from those in the country in which you live. For example, the circumstances in which law enforcement can access personal information may vary from country to country. In particular, if your information is in the EEA, it may be accessed by government authorities in accordance with European law.
To the extent that CoinCopy is deemed to transfer personal information outside of the EEA, we rely separately, alternatively, and independently on the following legal bases to transfer your information:
The European Commission has adopted standard contractual clauses (also known as Model Clauses), which provide safeguards for personal information that is transferred outside of Europe. We often use these Model Clauses when transferring personal information outside of Europe. You can request a copy of our Model Clauses by emailing [email protected]
Privacy Shield. CoinCopy does not participate in Privacy Shield at this time. However, CoinCopy may rely on the EU-US Privacy Shield to transfer personal information to some of our third-party service providers in the United States, where they are certified to receive such information under the Privacy Shield Program.
Necessary for the performance of the contract. CoinCopy provides a voluntary service; you can choose whether or not you want to use the Services. However, if you want to use the Services, you need to agree to our Terms of Service which set out the contract between CoinCopy and its Customers. As we operate in countries worldwide (including in the United States) and may use technical infrastructure in the United States to deliver the Services to you, in accordance with the contract between us, we need to transfer your personal information to the United States and to other jurisdictions as necessary to provide the Services. Simply put, we can’t provide you with the Services and perform our contract with you without moving your personal information around the world.
CHILDREN UNDER THIRTEEN; NOTICE TO MINORS
Neither the Site nor or Services are targeted to children under the age thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use the Site and Services. We request that all users of the Site and our Services who are under the age of thirteen not disclose or provide any personally-identifiable information and discontinue the use of our Site immediately.. If we discover that a child under thirteen has provided us with personally-identifiable information, we will delete that child’s personally-identifiable information from our records. You are responsible for any and all account activity conducted by a minor under your account.
In addition to protecting the privacy of children under age thirteen we are committed to protect the privacy of minors. Though neither our Site nor our Services is targeted to minors nor is it intended to be used by minors, if, for any reason a minor has shared information via our Site and/or Services said minor may request and obtain removal of such information by contacting us at [email protected] Although we offer deletion capability, you should be aware that the removal of content may not ensure complete or comprehensive removal of that content or information provided.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent Privacy Policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
COMMUNICATIONS; HOW TO OPT-OUT
From time to time, CoinCopy may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. In order to improve our Services, we may receive a notification when you open an email from CoinCopy or click on a link therein.
If you would like to stop receiving marketing or promotional communications via email from CoinCopy, you may opt out of such communications by clicking on the UNSUBSCRIBE link at the bottom of every email we send you.
Email marketing campaigns published by us may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include but shall not be limited to: the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity. This information is used to refine future email campaigns and supply the User with more relevant content based around their activity.
Facebook Messenger, Whatsapp, SMS and Telegram: By interacting on these platforms, you consent to receive messages sent by an automatic messaging bot. Write “STOP” to opt-out.
CoinCopy will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as your account is active (i.e., for the lifetime of your CoinCopy account), as described in this policy, or as needed to provide the Services to you. If you no longer want CoinCopy to use your information to provide the Services to you, you may close your account. CoinCopy will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy. We also retain log files for internal analysis purposes. These log files are generally retained for a brief period of time, except in cases where they are used for site safety and security, to improve site functionality, or we are legally obligated to retain them for longer time periods.
ADVERTISING, RETARGETING, REMARKETING, CONVERSION TRACKING, ONLINE MARKETING
Based on the legitimate interest in the analysis, optimization and economic operation of our online offer, as well as in analyzing user behavior in order to optimize both the Site and our advertising, as well as where necessary, based on explicit consent Site uses the following online marketing services.
Adwords Remarketing Pixel. This website uses the retargeting options of Google. This makes it possible to target visitors to our website who have already shown interest in a targeted manner with advertisements tailored to the person and their interests in the Google search engine and the Google Network. This takes place on the basis of a cookie, which does not store any personal data but does store the previous use on the website. This cookie is stored on your computer or mobile phone. More information about how Google handles your data can be found here: https://policies.google.com/privacy?hl=en. We make removing our tracking cookie easy for any user who wishes to do so. Users that don’t want to see our Personalized Ads should simply email [email protected]
Hotjar Pixel. We use Hotjar cookies to gain insight into where our website is viewed and clicked. Thanks to the data collected by these cookies, we can analyze what is done on the website. This in turn helps us to improve the website. This cookie is placed when you visit a page that contains the Hotjar code. The cookie contains a unique identifier (UUID), which makes it possible to follow the same visitor on multiple pages and sessions. This session cookie is placed to let Hotjar know whether a visitor has been included in the sample.
Google Analytics. We use third party analytics providers, including Google Analytics to collect information about the usage of our Site to enable us to improve how it works. The information allows us to see the overall patterns of usage on the Site, shows us whether our advertising is effective or not, and allows us to use responses to advertisements to optimize ad performance.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/. We use Google Analytics and other analytics programs.
If you would like to opt out of Google Analytics, please visit https://tools.google.com/dlpage/gaoptout/.
Our website includes buttons to promote (“like”) or share (“tweet”) web pages on social networks such as Facebook and Twitter. These buttons work by means of pieces of code that come from Facebook or Twitter itself. Cookies are placed through this code. We have no influence on that. Read the privacy statement of Facebook or Twitter (which can change regularly) to read what they do with your (personal) data that they process via these cookies.
AFFILIATE PROGRAM TRACKING
For the CoinCopy Affiliate Program we use the services of an external Affiliate Platform: PayKickstart. For an accurate recording of the sales/leads, the external Affiliate Platform CoinCopy places cookies on the user’s computer. These cookies comply with the applicable data protection regulation. The cookies used by the External Affiliate Platform are accepted in the default setting of the Internet browser. If the user does not wish to save these cookies, the cookies of the corresponding domains can be deactivated in the Internet browser or via the cookie banner. Tracking Cookies do not store personal data. They only stores the ID of the mediating partner as well as the order number of the advertising material clicked by the visitor (banner, text link, etc.). When a transaction is concluded, the partner ID serves to allocate the commission to be paid to the intermediary partner (Affiliate).
DO NOT TRACK DISCLOSURE
15. CAN-SPAM Act.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
- Send information, respond to inquiries, and/or other requests or questions;
- Process orders and to send information and updates pertaining to orders;
- Send you additional information related to your Services; and
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
- Not use false or misleading subjects or email addresses;
- Identify the message as an advertisement in some reasonable way.Include the physical address of our business or site headquarters;
- Monitor third-party email marketing services for compliance, if one is used;
- Honor opt-out/unsubscribe requests quickly;
- Allow users to unsubscribe by using the link at the bottom of each email. If at any time you would like to unsubscribe from receiving future emails, you can email us at [email protected]; and
- Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
17. INFORMATION REGARDING YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
We may process your personal information because:
- We need to perform a contract with you, such as when you use our services
- You have given us permission to do so
- The processing is in our legitimate interests and it’s not overridden by your rights
- For payment processing purposes
- To comply with the law
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. In certain circumstances, you have the following data protection rights:
- The right to access, update or to delete the personal information we have on you
- The right of rectification
- The right to object
- The right of restriction
- The right to data portability
- The right to withdraw consent
Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your personal information. For more information, please contact your local data protection authority in the European Economic Area (EEA).
16. YOUR RIGHTS
You may benefit from a number of rights in relation to your information that we process. Some rights apply only in certain limited cases, depending on your location. If you would like to manage, change, limit, or delete your personal information, you can do so by contacting us. Upon request, CoinCopy will provide you with information about whether we hold any of your personal information. In certain cases where we process your information, you may also have a right to restrict or limit the ways in which we use your personal information. In certain circumstances, you also have the right to request the deletion of your personal information, and to obtain a copy of your personal information in an easily accessible format. If you need further assistance, you can contact us by sending an email to [email protected]
If we process your information based on our legitimate interests as explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons. Where we use your data for direct marketing purposes, you can always object using the UNSUBSCRIBE link in such communications.
If CoinCopy is not able to provide access to some aspect of a user’s personal information, it will provide reasons for denying access such as: that by doing so would likely reveal personal information about a third party, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.
17. WITHDRAWING CONSENT
Where you have provided your consent, you have the right to withdraw your consent to our processing of your information and your use of the Services. For example, you can withdraw your consent to email marketing by using the unsubscribe link in such communications. You can choose to withdraw your consent to our processing of your information and your use of the Services at any time by closing your account and then emailing [email protected] to request that your personal information be deleted, except for information that we are required to retain. This deletion is permanent and your account cannot be reinstated.
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.
19. CONTACT INFORMATION
CoinCopy welcomes your questions or comments regarding this Statement of Privacy. If you believe that CoinCopy has not adhered to this Statement, please contact CoinCopy at:
Complaints will be handled within 14 days. In the unlikely event that a complaint cannot be dealt with within the 14-day period, the member will be informed of the duration of the delay.