We at CoinCopy Financial Publishing want you to be ecstatic with your purchase about any of our products and services, but we also want you to give your best efforts at using our Services. Our team of experts puts a tremendous amount of time and effort in our services to help better serve our customers. We appreciate it when you let us know what we are doing right, or where we need to improve, so we can improve our service for you.

Extended Refund Periods: Refund periods for any product and Service may be extended at our sole discretion. An extension can be offered as a part of a sale or promotion. The refund period applicable to your purchase can be found on your order form. 

If you decide your purchase was not the right decision, contact our support team by email at [email protected]. We will review your request in an attempt to help correct the issues. If we cannot help solve the issue, we’ll issue you a prompt full refund. 

To be eligible for a refund, you must submit your request by email, and if applicable, submit the completed necessary homework (if applicable) before 11:59PM Eastern Standard Time of the last day of the refund period following your purchase. All refunds are discretionary as determined by CoinCopy. If you just download, watch, or use our materials, and then ask for a prompt refund, we reserve the right to deny your refund request. 

We will NOT provide refunds later than applicable days, as stated on the order form and confirmation email, following the date of purchase. After the applicable days, all payments are non-refundable and you are responsible for full payment of the fees for the service. To be fair towards everyone, there are absolutely NO exceptions.

Please note: If you opted for a payment plan and you do not request a refund within the applicable days, you are required by law to complete the remaining payments of your payment plan. All payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

If you have received any hard goods from CoinCopy (for example a book, or other tangible product), you must return them immediately, according to the shipping and other instructions you will receive by email after requesting a refund. The hard goods must be returned to CoinCopy in unopened “new” condition, as determined in CoinCopy’s sole, reasonable discretion.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]

Duplication Payment (if applicable)
The first processed payment will be kept by CoinCopy. For any other payment (duplication of the same payment) after the first payment has been processed will be refunded to you. If you see or notice a duplicate payment on your statement, please contact us right away to resolve the matter of duplication by emailing [email protected]

Performance related refunds for first-time members
Please note that non-performance related refunds are only available to first-time members. If you’re a member to a Product or Service that allows for refunds, and cancel (and receive a refund) and then subscribe again to any program, you will not be eligible to receive a subsequent refund, unless that subsequent program is eligible for refund based solely upon a specified performance guarantee. So the first occurrence is on CoinCopy, however the second occurrence will be on you. 

WE ASK YOU TO REQUEST A REFUND INSTEAD OF COMPLETING A CHARGEBACK VIA YOUR CREDIT CARD COMPANY. A chargeback occurs when you request that your bank/credit card returns the funds for a purchase. These can occur for several reasons, including not recognizing the charge. However, in recent years, credit card companies have made it extremely easy for customers to initiate a chargeback (by simply clicking a button online rather than contacting the merchant). Unfortunately, chargebacks are generally very bad for merchants and costs a lot of money on processing fees. If a business has too many chargebacks as a percentage of their total transactions, their account can be shut down (no longer able to take credit card payments) or their per-transaction costs may go up significantly.

 

For this reason, we have put the following rules into place for all customers:

• If you have requested a chargeback from CoinCopy or our affiliated companies in the past year, you will be blocked from ordering for 12 months.
• If you have requested two chargebacks from CoinCopy or our affiliated companies, you will be blocked from ordering for 5 years.

These rules have been put in place to protect our ability to continue to serve our customers. If you feel you have mistakenly been placed on a customer block, please contact us. 

By purchasing any of our services or products you ratify your understanding that all program and service sales are only refundable if they meet the above stated criteria and waive any rights to charge-back your purchase with your credit card processor.

PLEASE ALSO NOTE THAT, IN AN ATTEMPT TO REDUCE CHARGEBACK FRAUD OR “FRIENDLY” FRAUD, WE MAY HIRE A CHARGEBACK MANAGEMENT FIRM TO HANDLE CHARGEBACKS FOR US. IF YOU TRY TO TAKE ADVANTAGE OF THE POSSIBILITY OF COMPLETING A CHARGEBACK UNRIGHTFULLY WE WILL NOTIFY YOUR CREDIT CARD COMPANY WITH DOCUMENTED PROOF THAT YOU’VE AGREED TO OUR TERMS OF SERVICE (WHICH INCLUDES THIS REFUND POLICY) WHEN YOU PLACED YOUR ORDER WITH US (SEE SCREENSHOT BELOW):

We hate to see you go, but we are always interested in your feedback whether it be a “good job” or constructive criticism for future reference. We know that without you there would be no us. Our main goal is to make your life easier and more pleasant. Please let us know how we are doing by emailing us at [email protected].