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Refund Policy

Refund Policy
PLEASE READ CAREFULLY. BY PURCHASING ANY OF OUR PRODUCTS OR SERVICES YOU AGREE TO FOLLOW TERMS STATED HEREIN. IF YOU DO NOT UNDERSTAND OR AGREE WITH ANY OF THESE CONDITIONS, PLEASE DO NOT PURCHASE OUR PRODUCTS OR SERVICES. IF YOU REQUIRE FURTHER CLARIFICATION, PLEASE CONTACT [email protected]
 

We at CoinCopy Financial Publishing want you to be ecstatic with your purchase about any of our products and services, but we also want you to give your best efforts at using our Services. Our team of experts puts a tremendous amount of time and effort in our services to help better serve our customers. We appreciate it when you let us know what we are doing right, or where we need to improve, so we can improve our service for you.

If you have any questions or problems, please let us know by contacting our support team directly. You can contact them by email: [email protected]. They’re happy to help you.

As with any purchase experience, whether it is a physical product or digital product, there are terms and conditions that apply to purchases at CoinCopy Financial Publishing. When purchasing any of our products or services, you agree to the terms set forth below along with CoinCopy’s Privacy Policy, Disclaimer and Terms of Service.

We appreciate your business, however, this is a business and it costs a lot to provide the services we pride ourselves on. Simply stated if you are not satisfied and your Product or Service and you qualify for a refund, we will issue a refund based on the terms.

General Refund Periods: Due to the high value and exclusivity of our Services, none of our Services offer a refund period. All sales are final, non-refundable, none-returnable and do not have a trial period. We will NOT provide refunds when the purchase is made for any reason. 

In accordance with the European legislation to which we are bound, the purchase of a digital subscription does not entitle us to a refund.

Extended Refund Periods: Refund periods for any product and Service may be extended at our sole discretion. An extension can be offered as a part of a sale or promotion. The refund period applicable to your purchase can be found on your order form. 

If you decide your purchase was not the right decision, contact our support team by email at [email protected]. We will review your request in an attempt to help correct the issues. If we cannot help solve the issue, we’ll issue you a full refund. 

To be eligible for a refund, you must submit your request by email, and if applicable, submit the completed necessary homework before 11:59PM Eastern Standard Time of the last day of the refund period following your purchase. All refunds are discretionary as determined by CoinCopy. If you just download, watch, or use our materials, and then ask for a prompt refund, we reserve the right to deny your refund request. 

We will NOT provide refunds later than applicable days, as stated on the order form and confirmation email, following the date of purchase. After the applicable days, all payments are non-refundable and you are responsible for full payment of the fees for the service. To be fair towards everyone, there are absolutely NO exceptions.

Please note: If you opted for a payment plan and you do not request a refund within the applicable days, you are required by law to complete the remaining payments of your payment plan. All payments must be made on a timely basis. If payments are not made on time, you agree to pay interest on all past-due sums at a rate of 1.5% per month or the highest rate allowed by law, whichever is greater.

Cryptocurrency Payment Refunds: In the event you have paid using cryptocurrencies, the refund will be issued in the USD (United States Dollar) value of the order and processed at the Bitcoin exchange rate when the refund is completed, and if applicable, excluding any transactions fees needed to process the payment. Due to cryptocurrency volatility, it is important to note that the cryptocurrency amount you will receive as a result of a refund, can be higher or lower than the amount you paid when placing the order. Your refund will be issued through Coinbase (https://coinbase.com). CoinCopy may perform additional reviews, including but not limited to requesting additional documentation during the review of your cryptocurrency refund request. DUE TO THE ANONYMITY SURROUNDING CRYPTOCURRENCIES YOUR REFUND WILL ONLY BE ISSUED TO A KNOWN AND VERIFIED COINBASE ACCOUNT – NO EXCEPTIONS. WE WILL NOT TRANSFER FUNDS TO A UNKNOWN WALLET ADDRESS.  We will under no circumstance deviate from this. If you do not have a Coinbase account, you will receive an email outlining how to create an account and claim your refund. If you fail to retrieve your funds within 30 days, the funds will be returned to us. All other Refund Policy terms and conditions apply. 

COINCOPY WILL ONLY REFUND TO THE SOURCE FROM WHICH PAYMENT WAS RECEIVED. ABSOLUTELY NO EXCEPTIONS. IN THE EVENT YOU HAVE CLOSED YOUR CARD OR ACCOUNT, IT IS YOUR RESPONSIBILITY TO CONTACT THAT CARD OR ACCOUNT ISSUER TO ARRANGE THE FUNDS TO BE RETRIEVED.

If you have received any hard goods from CoinCopy (for example a book, or other tangible product), you must return them immediately, according to the shipping and other instructions you will receive by email after requesting a refund. The hard goods must be returned to CoinCopy in unopened “new” condition, as determined in CoinCopy’s sole, reasonable discretion.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Duplication Payment (if applicable)
The first processed payment will be kept by CoinCopy. For any other payment (duplication of the same payment) after the first payment has been processed will be refunded to you. If you see or notice a duplicate payment on your statement, please contact us right away to resolve the matter of duplication by emailing [email protected].

Performance related guarantee for first-time members (if applicable)
Please note that non-performance related refunds are only available to first-time members. If you’re a member to a Product or Service that allows for refunds, and cancel (and receive a refund) and then subscribe again to any program, you will not be eligible to receive a subsequent refund, unless that subsequent program is eligible for refund based solely upon a specified performance guarantee. So the first occurrence is on CoinCopy, however the second occurrence will be on you. 

WE ASK YOU TO REQUEST A REFUND INSTEAD OF COMPLETING A CHARGEBACK VIA YOUR CREDIT CARD COMPANYA chargeback occurs when you request that your bank/credit card returns the funds for a purchase. These can occur for several reasons, including not recognizing the charge. However, in recent years, credit card companies have made it extremely easy for customers to initiate a chargeback (by simply clicking a button online rather than contacting the merchant). Unfortunately, chargebacks are generally very bad for merchants and costs a lot of money on processing fees. If a business has too many chargebacks as a percentage of their total transactions, their account can be shut down (no longer able to take credit card payments) or their per-transaction costs may go up significantly.

For this reason, we have put the following rules into place for all customers:
  • If you have requested a chargeback from CoinCopy or our affiliated companies in the past year, you will be blocked from ordering for 12 months.
  • If you have requested two chargebacks from CoinCopy or our affiliated companies, you will be blocked from ordering for 5 years.


These rules have been put in place to protect our ability to continue to serve our customers. If you feel you have mistakenly been placed on a customer block, please contact us. 

By purchasing any of our services or products you ratify your understanding that all program and service sales are only refundable if they meet the above stated criteria and waive any rights to charge-back your purchase with your credit card processor.

PLEASE ALSO NOTE THAT, IN AN ATTEMPT TO REDUCE CHARGEBACK FRAUD OR “FRIENDLY” FRAUD, WE MAY HIRE A CHARGEBACK MANAGEMENT FIRM TO HANDLE CHARGEBACKS FOR US. IF YOU TRY TO TAKE ADVANTAGE OF THE POSSIBILITY OF COMPLETING A CHARGEBACK UNRIGHTFULLY WE WILL NOTIFY YOUR CREDIT CARD COMPANY WITH DOCUMENTED PROOF THAT YOU’VE AGREED TO OUR TERMS OF SERVICE (WHICH INCLUDES THIS REFUND POLICY) WHEN YOU PLACED YOUR ORDER WITH US.

We hate to see you go, but we are always interested in your feedback whether it be a “good job” or constructive criticism for future reference. We know that without you there would be no us. Our main goal is to make your life easier and more pleasant. Please let us know how we are doing by emailing us at [email protected].

 

This Refund Policy has been updated as of April 21st, 2020

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